Returns & Exchanges
At VISIT DOORS NYC, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unworn, unwashed, and undamaged items with original tags attached within 14 days of delivery.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Securely place the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a refund.
Ship the Return
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects and approves your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing